Swandor Hotels & Resorts - Topkapi Palace (Swandor Hotels & Resorts - Topkapi Palace)

很不錯的酒店

都好，非常滿意

服務一般，自助餐餐具清洗不乾淨

Second time visiting Topkapi, will not be returning. Worth reading before you visit as the hotel has gone downhill. Let's start with the positives: - Cleaning staff, dining staff, kids club staff = excellent. - Guest relations staff = helpful Now onto the negatives: - Water temperature in shower fluctuating - Lots of building work on site, a white van speeding round whilst kids were playing - Lots of facilities closed for maintenance, including beach, pools and outside catering - Emailed prior to arrival as I wanted to pay for a better room and add on a guest for 2 nights, no reply to the email via 永安 or Swandor website. When I arrived I mentioned that I tried to contact the hotel, lady at reception told me "that is not my problem sir" - Went to reception at 5:30am to see if the gym was open, receptionist greeted me by saying "yes". I responded "good morning" and asked about gym opening time, he told me 7am. By 7:40am nobody was in the gym so I went in and worked out without staff being present - I asked to speak to the manager on 4 separate occasions, each time I was refused - Room unclean at times (especially on single bed where my daughter slept - picture attached) - Fuse box broken open in room (picture attached - very inviting for a 3 year old) - Food was hit and miss but overly repetitive. Potatoes were completely uncooked and when I mentioned to dining staff it was removed from the buffet. - Raw chicken (picture attached)

Not bad, it would be great iif all the facilities will be opened.

This vacation hotel is very suitable for the family who like sea. In here you can watch and play on the beach and enjoy the food and soft drinks all the day. All star to say

Kids enjoyed kids club, waterslides and ice cream. Good choice of food at restaurants. For me it too crowded and a bit too noisy. Pier is still under construction and you can hear and smell it near the beach.

No activities at all. Most things closed, even the beach is closed, no bar no food. Only the main restaurant is open. Completely no night show at all. Room is located on the ground floor, which is very noisy at night. The room also has no cold air from the air conditioning, it only blows out hot air.

Все очень понравилось! Обслуживание отличное! Лаура нас консультировала по всем вопросам, очень доброжелательная! Питание отличное! Благодарим!!!

Нам отель очень понравился - чистота и ежедневная уборка в номерах, чистая ухоженная территория, вкусная еда, замечательная развлекательная программа - понравилось буквально всё!👍🏻👍🏻👍🏻 Благодарим работников отеля за радушный приём! С радостью будем рекомендовать отель знакомым!🤩🤩🤩