考文垂宮廷Spa酒店 (Royal Court Hotel & Spa Coventry)

Ok stayed in this hotel before its a nice hotel but this time round, the side lamp didn't not even have a bulb inside, there wasn't a shower just a bath and over all a average looking room not ever moden.

The hotel is spending a lot of money on re carpeting and room refurbishment which makes the stay more enjoyable but for me the food needs to improve. Bar meal last visit was served on a cold plate, so a cold meal. Breakfast is unappetising so I eat elsewhere. 3 night stay with no room service means the 4 tea bags and milk doesn’t last. But the hotel has improved greatly from where it was and does some great room rate deals.

What a dreadful hotel! Britannia hotels should be ashamed to have it's brand associated with the place. The approach rings alarm bells. A poorly maintained drive, untrimmed trees, last years leaves still lying around and a poster warning of thieves. Then you reach the dirty, deteriorating, once tarmaced car park. You are not allowed to park at the hotel entrance to unload as it is required for fire access. In the morning coaches are allowed to park there but I was not. We carried our 3 suitcases and 4 other bags to reception and were given room 108 which I assumed was on the first floor. A walk through reception and the bar plus a climb up 11 flights of stairs via numerous fire doors eventually brought us to our room. There was no lift and no one to assist us as the hotel was fully booked. Our room was a disappointment. It was in the eves and despite being a hot day was cold. The radiator did not work and the windows and their frame were cracked and broken and had not been cleaned in a very long time. There were even crumbs on the floor. The mug and cup in the room had not been washed either. There were dead flies in the lampshade and dirty marks on the walls. The bed was from another age and only good for for the tip. The base was solid and was more like two old coffee tables than a base. The mattress did not fit and sagged. The springs creaked every time I moved. In almost 50 years of using hotels this bed was the worst I have ever experienced and I hardly slept. I tried to change the room. The first unsmiling receptionist just said 'No, fully booked' and just walked away. The second was more helpful and promised to move us in the morning. In the morning another very helpful receptionist assured me that it was not a problem and everything would be fine. The only catch was that I was expected to bring all my bags to reception for safe storage. No help was available. When we returned in the evening no one at reception knew anything and we had to start over again. We viewed two rooms and the receptionist told us that every room had the same base and mattress. We chose the newest mattress and used the duvet as extra softening. We asked for 2 extra sheets and were promised them within 15 minutes. Over an hour later....... This hotel is tired and dated, it was last refurbished in 2008 and it shows. The lift in the "newer" part of the hotel is ramshackle, the carpets in the common areas show spillage and vomit stains. The rooms are very basic and are decorated in the same vein. Cleaning procedures are very poor indeed. At almost £10 breakfast is over priced as is the rest of the menu. The dining room was a dirty mess with uncleared tables. On the Internet the hotel filters as has having free wi-fi and a pool. On the booking confirmation you discover that it is only free in the public areas and there it is very slow. They charge £7 a night if you want to access it in your room. More than double the price of most hotels that still charge while the majority are free. The pool is £4 per visit which is not advertised on the website either. They seem to keep going by hosting cheap coach tours who may much less than I did. I could go on about the misleading website that does not show the hotel as it is today, the dirty corridors, the missing shower guard, the cracked tiles, the poor decor and the awful grounds maintenance but I am losing the will to live. Overall, my advice would be to avoid this hotel and pick somewhere that is up to date, understands what customer service is and is decorated and furnished to a higher standard. This one functions as a poor version of a budget hotel. At no point during our stay did any member of staff contact us to discover if we were happy with our stay. This was despite all of the issues we raised.

Huge hotel , great we could take our 2 very large dogs, so many sofas to sit on everywhere , and a lovely coffee cafe inside , pool , gym , breakfast lovely too .great price x

It was really nice and spacious. The pool area was very cool.

If you have choice, please avoid this hotel. Room description says there is free WiFi, but there is no free WiFi in the room but only available paid WiFi. Free WiFi available only at the public area. Tea cup and spoon were not cleaned when we checked in. There were some dried up coffee bottom of the mug . I still can see coffee(or tea) stain on the spoon. Only one positive comment about this hotel was helpful staff at the reception. But I was not able to reach out to reception/house keeping/anyone by phone in the room. So I have to go down if I need to request something. Breakfast was definitely not worth it. Pretty much basic things. And there was no tong for the bread. So people were using hands to pick them. So you will be eating bread that somebody touched with their hands. I did not have pleasant experience in this hotel. And hotel needs to improve a lot of things.

Amazing place every time I go

It was great and a pleasant stay and staff was amazing. Thank you.

Awful service has to leave

Everything was great