英迪格拉斯哥酒店 (Hotel Indigo Glasgow, an IHG Hotel)

Great Location - 2 min walk from the Central train station. The staff at the front desk as well as housekeeping staff were very friendly. Our room was very cosy, warm and clean. We had free bottled water and Caramel Wafer (love those) :) The mattress was super comfy. There was a mini fridge and ironing board/iron. Overall, great hotel. Would love to come back. Moreover, this building has an interesting history... I will let you find out for yourself its contribution to Glasgow history :)

We stayed 2 nights at this hotel (Friday and Saturday) for the weekend. It is an expensive 4-star boutique hotel in Glasgow city centre. After the first night, our room was not cleaned for the second night. They did not clean the room floor, they did not check and refill the soap bottle in the bathroom, they did not clean and refresh the coffee-tea tray, they did not supply new tea and coffee, they did not supply clean coffee cups and glasses, the bathroom floor was left dirty, they did not clean it. They did not clean the study desk at all. They only emptied the trash bins, provided new towels and made the bed quick and ugly way. The regular bed decoration was left on the floor. We asked for soap, coffee and tea, and new cups and glasses, and a gentleman brought them at night. The tea bags he brought were not in paper coverage, he brought them in his hands so, of course, we did not use them. This service was completely out of our expectations for a 4-star hotel. The tap in the bathroom sink was not working properly. The water was flowing very very hot all the time. We did not enjoy staying at this hotel at all. Their service was unacceptable. We complained to reception about this inconvenience and asked them to switch us to another new room but they did not find any adjustment to make us happy. They said since we booked our room through 永安 they can not reimburse or give us any vouchers etc. They only gave some minor IHG Club points which I do not care about. We did not stay in this hotel for free, we paid full price for our purchase through 永安 and the hotel management treated us very poorly because of this purchase. In summary, this hotel ruined our weekend vacation.

This hotel was located very close to Glasgow station. The room was very pretty and tea & coffees selection was great. At first, we had a king size room but the mattress was two singles put together on the top of king size bed frame. However, when we told the front desk, they changed us to another room that had two double beds so it was okay. The shower was also big and nice.

Convenient location between the city centre and the Kelvingrove museum. Good service.

Good friendly service. Lovely hotel in a great location. Would stay again.

Good service and convenient location. The cleaning services may be improved.