新山特羅夫酒店 (Trove Johor Bahru)

沒瓶裝水-1，有凈水機+1，凈水機噪音太大-1 位置還ok，附近有蠻多中餐廳 早餐還行，健身房有點小 二樓酒吧別去，表面殷勤，100馬幣兩瓶瓶裝酒，價格離譜

本人當天在3點多抵達酒店！在當天住進2519房已經在裏面好幾個小時冷氣也來了很久卻沒有冷風冷...直到晚上換了第二間房間還是沒有風和冷...第二房號是，過後我們也難以睡覺就起來收拾行李離開酒店返回KL了...我是預訂了3天兩夜，希望還有一天付款可以退回給我們！因這也是大家的問題🙏🙏🙏離開酒店也半夜時間了，那時我們是直接從JB to KL🤔😳

這家酒店的位置位於市區，交通很方便，如果你懶惰駕車，這裏隨隨便便都能打到德士。酒店的設備很齊全，酒店裡還有一間很有水準的按摩養生館，建議大家能去試一試。

在TROVE Hotel JB的住宿體驗極差。 該酒店大床房床單和被套連續兩晚都是帶血的，和前台多次反應這個問題未果：第一個晚上電話+當面共向前台反應四次，疑似前台與清潔之間有溝通障礙，導致我們白等到凌晨一點多，最後也無人更換，衹能將就，如圖一所示。第二天上午去前台再次反應問題並提出見酒店manager ，前台工作人員（名字開頭為lyn）敷衍説馬上給換床單，並對其他連帶問題視而不見。當天旅途結束回到房間被套床單已經更換，但血跡不減反增？？？如圖二所示。繼續向前台晚上值班的工作人員反應，終於派出一個非專業清潔的工作人員（實習生？）解決問題，然而他一共帶來5套被單均不同程度的沾有血跡😅.......最後不想折騰隨便換了一套，繼續將就過一晚，懶得拍照了。 我在2022跨年的時候入住該酒店。酒店並無充足的工作人員，問詢處與保安亭荒廢已久，整個大堂裝潢華麗，卻衹有一個前台接待的工作人員。對於出現的問題，酒店似乎根本沒有進一步向上feedback 的渠道。

酒店位置不錯 衞生清潔很好 房間沒有吹風筒 紙巾也剩幾張也不換一盒新的 早餐沒什麼吃 食物完了 很慢添加 整體中等

各方面總體都不錯，小紅書推薦的酒店，樓下吃的也多，也很靠近JBsentral.

酒店有些舊，淋浴間的門壞了，房間和隔壁房間有個不能打開的門，所以隔音很差，早上能聽到隔壁的鬧鈴聲，入住體驗比較差

還好，廁所水不流通😂

2nd stay here is because of the amenities around the hotel and because of the huge size of the room. However cleanliness need to be improved. Hair found on the pillowcase. Tissue box not replaced with a new one thus, required guests to call for housekeeping service. 1 reason for the repeat stay is the reasonable price and the spa of the hotel. The spa has great therapists and reasonable discounted price for hotel guests.

I had booked this room for Good Friday weekend and was impressed with the huge size of the Executive Deluxe room that comes with King and Single bed. We reached at about 11+ and understand that check in will only be available at 3pm, so we left our luggage and headed out to run errands. We came back at about 5.45pm ready to rest before breaking fast which we had also booked in advance for the Ramadhan buffet. We were given the access card for room 2119. Was videoing our journey to go in and to our surprised, room has not been cleaned or it has been entered by someone. I didnt step in further worrying that there might be other guest belongings hence I just took the photo from outside and went down. They took awhile to check and when I approached the staffs, they explained that there was an error. I asked so am I gonna be given the same room or another room and her reply was not sure. Of coz i dont want the same room as i think they will definitely rush to clean it and will not be properly cleaned. No apologies from the staff and we were then given another room 2419. We went up and Mr Kamarul, the manager waited for us at the lift lobby of level 24 to apologize for the error. I was more calm after he apologize and he explained the error and all we wanted is to check in after a long exhausting day with our stuffs. When we checked in, I had another surprise, 1st notice wet stains at the side table of the bed and best surprise is to see stains at the toilet seat and cover, i can say it looks more like a menses stain. I had to clean the seat myself. Pointless to call for someone to clean cause i called reception twice and there was no answer. The room was not cold either as it a centralized aircon and set at 28 deg. After the horrendous event, we went to their Ramadhan buffet which I must say is flavourful and has a lot of varieties. On our 2nd day, b4 leaving to run errands, we let the reception know on our concerns and they told me will get maintenance to check the aircon as well. When we came back with so many things on hand, we had issue with the card and was not able to open the door and had to go down again to get it checked. Room temp has no difference. This will definitely be our 1st and last time.