基洛納坎納塔酒店及會議中心 (Kanata Kelowna Hotel & Conference Centre)

Good location nearby shopping center and water park easy going to cherry Upick and food

Our family stayed in this hotel in mid-July. It is the worst hotel staying experience in Canada. We stayed for two nights. When we arrived on the first day, after my son used the toilet paper, and when my wife used the toilet , she found a large dirty gooey glop in the inner layers of the paper roll and some liquid was oozing out. Both my son and my wife got panicked, with my son taking a shower immediately for fear of any infection, while my wife washed her hands six times and used half an hour to clean up the toilet. When we told what happened to the reception, they didn't do anything to compensate for our horrible experience, not even a can of drink. In another incident, when I put coins in the soft drink vending machine, it ate my coins with no response. I asked the reception several times. They didn't give me back the coins until we checked out. Also, the water of the swimming pool looked milky and the jacuzzi pool was out of order. The breakfast didn't have enough food and sometimes the guests waited for a long time for filling up. I won't recommend anyone to stay in this so called three-star hotel.