倫敦柱廊酒店 (The Colonnade Hotel)

Not a clean hotel

下雨頂層漏水，窗戶打不開，不能開窗透氣、沒電梯

I’ll be honest I was severely disappointed with this hotel. The room I was given is not pictured, nor was it mentioned i would be staying in the basement. With that came many issues, 1) noises everywhere 2) wifi never worked and when it did, it was very slow and hard to connect 3) absolutely 0 signal the entire time, so if you wanted to text, make a phone call, receive a phone call, your best bet is to leave the hotel. The room was outdated, TV from mid 2000s with an incredibly loud AC which is needed due to it being very hot in the basement. Quilt cover came off easily to show a stained quilt, the toilet is old and didn’t flush well. Breakfast was incredibly average but the staff were nice enough. Room claims to have a minibar but it’s just an empty fridge. There are books with pictures of nice hotels though, so you can imagine what it would be like to stay in another hotel, rather than this one. Would be better for 2 people than 1, as you’ll at least have someone to talk too.

호텔은 아름답고 시살도 좋습니다. 직원들도 친절하고 런던 여행하기 좋은 위치에 있어서 어디든 가기 좋으며 지하철역에서 가깝습니다.

雖然設施有些老舊，但依舊十分豪華，古典奢靡的酒店裝修，厚實柔軟的床墊，充滿安全感的帷帳，以及極佳的地理位置，以這個價位來説極具性價比 需要付款50英鎊的按金，但退還按金的時間很慢，我至少等了接近兩個月才領到自己的按金

This hotel has REALLY BAD REVIEWS !!! I booked this hotel by accident before reading their reviews. Greatest Regret of my life !!! Hotel is infested with bed bugs & I requested for a refund way before my check in date. This is a dodgy black hotel. I did not attend to this booking & forgo my full payment. They are not even remorseful and they don’t entertain hotel guests even when we have valid reasons. Seemed like they already know about the massive bed bugs complains and still playing dumb to it. DON’T EVER BOOK THIS HOTEL !!!

Lovely building, great location but feel it needs refurbishment. I had a damp patch in my room, air conditioning was broken, television was old with an broken remote control. a disappointment for a 4* hotel more like a 2* with all due respect

Not a 4 star hotel. Think before booking the room here. The room will not be the same as it shown on photos!!! So I arrived before check in time but they kindly provided me with the room as it was available. The room was awful, downstairs very old and there was no window to get some fresh air. The future was old and dusty. Finally I managed to get another room the next day, it was better but still the furniture is dated and it wasn’t a good stay at all.

Nice quiet location very close to tube station and walking distance to Little Venice and the canals. The lobby and reception areas of the hotel are beautifully decorated as per the photos posted on line. Reception staff are friendly and welcoming. The rooms are where it all falls apart. Literally. Carpets on stairs dirty. Bedrooms in very poor state of repair with old chipped and stained furniture. Bathroom appalling with broken tiles, dirty stained shower fittings, poorly applied and dirty grouting/sealant inside the shower. Guests on the upper floors were heard to be complaining of little or no water pressure. Mattress badly stained with no protector. Pillows in the same state. Disgusting and frankly hazardous to health. View from room window was of piles of old broken furniture and mattresses, and numerous bags of rubbish. There was a skeleton of a pigeon right outside my window., that had obviously been caught in the preventative netting some time ago. No drinking water provided (I was offered a bottle for £7!!!). No turn down service. No shoe shine service. All these services are marketed on the hotel website. The bar was closed (for refurbishment apparently) and no drinks available to order. Whoever owns this establishment should be ashamed, as the lack of upkeep and general cleanliness is astounding, and also considering the historic nature of the building.

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