紅酒店 (Red Hotel Marrakech)

訂的兩個晚上的三床房，中間隔了2天。結果後面來給的是兩房硬塞的一張床。大堂前台接待員，這麼多年就沒見過這麼離譜的人。英語講的不好，態度要非常敷衍！自己溝通能力有限，反而遷怒於顧客。酒店的早餐還不錯，有當地特色的煎餅果子

The location was good next to the train station and CTM bus station allowing for quick access. Opera Plaza and Red Hotel are the same giving and checkin is handled by Opera which was quite strange! In terms of service, most staff members I encountered were overly rude and arrogant, with barely any acknowledgement of being a paying customer. This was very disappointing. Cleanliness was adequate considering the price, with plaster from renovations being all over the room and shower, care had obviously not been taken, which was not a good impression at all. The amenities were generally good, with a great pool and gym, as well as access to a bowling alley, something I’ve never experienced before at a hotel! The food was very overpriced and drinks were extortionate, even for Europe pricing so I would recommend that you eat elsewhere, there are plenty of options in close proximity. The WiFI was also very poor cutting in and out regularly throughout my stay. All in all I was disappointed, but for a 1 night stay the hotel was perfectly adequate.

I wouldn’t recommend this hotel, the reception staff are very rude ,we called the reception in the afternoon to send someone to fix the AC ,no one was sent ,we came back to the hotel around 2 o’clock in the morning, the security guard stopped us and made us wait until the receptionist came to check our documents ,(we asked again for the AC technician),Marrakesh is beautiful city but this hotel has the power to ruin your stay.

Great location,nice clean hotel,staff friendly,great swimming pool.

Good breakfast delicious Pool is good Room convenient Location great

Hôtel très bien situé, isolation a revoir. Petit déjeuner correct sans plus. Le personnel a été aux petits soins.

Nice location, that's it! The rest is a worn out litterally totally depreciated hotel, desinterested absent management, totally lacking anything close to a professional view on hospitality: torn towels & floating (hopefully child-) feces in the pool!! Unfortunate for the hard working staff at breafast and cleaning and ofcourse customers.

Das Hotel war super schön. Das Frühstück war top sowie das Personal.

The hotel is very nice and clean, the breakfast was so good. Just we didn't know for reception together with Opera Plaza Hotel, it would be easier if there was some notice about this. Everyhing else is really good value for the money.

Wifi un peu faible dans les chambres. Sinon tout le reste était très bien.