傳承顏圖 - 美憬閣酒店 (Legacy Yen Tu - MGallery)

First is not because you has an uneducated guest that mean you have the right to advise new guests…. For a 5*, tell guest that you can’t take things in room and moving things around… All resort annoyed me with an educated peoples who taking pictures… why I have to wait them finish to continue my walk For a 5 * hotel, I was expecting a more mature professional staffs… and telling a staff not doing right in front of guest is so wrong The inside restaurant services is great… And, at the end, as I booked my driver by myself, hotel staffs doesn’t care, my driver have to call me and I end up to bring luggage but my self In general, they need a big re-training all the staffs… I can’t believe is a 5* hotel For a 5* hotel, I will give a big 2/5

這個酒店非常有傳統特色，很驚艷。餐廳美食很好吃，晚上自助餐還有節日表演，附近有古街和草坪馬場，非常值得的選擇

The resort is so beautiful. Its like out of the fairytale. A huge palace like resort with stunning rooms and views, delicious food and breathtaking views. Best place to relax

The second time I stayed at the Legacy Yen Tu, of course It was a wonderful time. I love the architecture. Dining Service is great. The price is very good for healing

環境非常好，風鈴聲很好聽。非常安逸的一個酒店。

Very poor service, no proper check in information, only breakfast time mentioned, all other information had to ask by myself. In general all staff needs proper training how to talk to guests. Not just answers like robots. While waiting for checkin (arrived before checkin time) asked if we can chill at the pool after lunch, staff answered immediately “it is hot there.”well that’s why we want to chill at the pool. During whole stay no one asked how is our experience. One time during busy dinner foreigner manager came to our table and asked only “are you guys well take care of?” I answered it’s ok. He didn’t bother to ask more. It was during dinner when glass of wine and tonic water arrived 20 minutes after it was ordered. Salad was finished already, my sandwich was wrong, they forgot about chicken. After telling it to the staff they just add few slices of cold chicken in club sandwich. Waitress My did good job, but they don’t have enough staff and she can’t take care of everything. Other restaurant staff don’t speak much English. When I ordered few slices of cheese for breakfast they did omelet with cheese. Next day was breakfast buffet due to higher occupancy with good variety of food, but quality is average for Mgallery. One more issue, our first night was not that busy since next day they did not do buffet for breakfast but a la care with few choices. They put us in the room next to family with little babe who was crying all the time. Rooms are not sound proof you can hear everything. I called reception and asked to move the room. Staff was friendly and confirmed that they can change it, but there was no apology, only “ok we will change your room”. The worst part was that when we were getting ready to change room housekeeping lady enter the room with own key. She said “housekeeping” and the same time opened the door, which is not acceptable. She didn’t seems to understand that she did something wrong. She wanted to check the room since we will be moving to other room. I was shocked. In general it looks like whole facility is left to run by staff without proper training and guest experience. Facility is great and could be amazing stay, overall wasn’t. Good points: apricot liquor cocktail was good, vegetarian curry was good, My waitress tired her best and very friendly, chef Hieu also very friendly person.

非常特別的一間酒店。在安子山山腳下，很有悅榕莊的感覺。房間裝修可以用特別來形容。spa不錯，有泡池。餐廳一般。值得來體驗。

Прекрасный отель ,очень понравился дизайн. Красиво на каждом шагу . Вкусные и сытные завтраки . Также ну просто оооочень вкусно кормят в ресторане,остались очень довольны. Хотим вернуться сюда вновь.

這是一間值得多住幾晚的飯店, 房間裡每個小細節都可以看出旅館的用心 沒有電視, 讓你完全沈浸在放鬆享受的氛圍中 每個角落都好美, 超有故事性 飯店餐點也很棒, 我們坐下後都不想離開

It is beautiful resort with kind staffs. Building is ancient style but very clean.